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Retail banking is a highly competitive sector where customer engagement is key to success. This training program explores effective strategies for attracting, retaining, and engaging retail banking customers. Participants will learn how to create value-driven customer experiences, leverage digital channels, and develop personalized banking products to build lasting relationships.
Course Details
Understand key strategies for customer acquisition and retention
Develop personalized banking products for different customer segments
Leverage digital tools and platforms to enhance customer engagement
Apply best practices for customer relationship management (CRM)
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